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My girlfriend and I were approved for a 14-month lease to a townhouse at The Arbors at Edenbridge (Owned by Morgan Properties). Our desire was to live together near her family while we raise our son, yet to be born.

Both of us were very pleased with the location and various amenities. Unfortunately the unit being offered was not ready to be viewed. We were told we could move in a month later and that the unit would be ready in a week to view. My girlfriend called back as instructed, no fewer than three times, only to be told each time that we will have to wait another week to see it.

I called them 3 days before the proposed move-in date and I was still not allowed to view the place we were expected to move in to. I was told by the property manager Darlene Gee (who was extremely rude and talked over me) that I had to send an email so that my girlfriend and I could get our money back. My girlfriend did get her part back. I paid $400 in total - $50 for our application fees (I paid for both of ours), $100 for a holding fee, and $250 for a deposit.

I was only told that the application fees were nonrefundable. It was never told to me that the holding fee was not refundable. I requested that the application fees be refunded because I was not dealt with in good faith. After being treated very rudely over the phone by Ms.

Gee, I was told my request would be sent to her boss, regional manager Korrie Borkowski. I sent a message asking for all of our money back. I was notified that I am only getting $250 back.

Ms. Borkowski or anyone else has made no effort to contact me so far.

Reason of review: Not as described/ advertised.

Preferred solution: Full refund.

Morgan Properties Cons: Rudeness of the staff, Bad faith business practices, Unresponsiveness of management.

Location: Parkville, Maryland

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kboland

Please accept my apology for the experience you had at the arbors. I have a call into the regional manager and property manager to look into this situation.

Are you still looking for a home?

Is there something further i can help you with. kim@morgan-properties.com

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