Morgan Properties
Reviews and Complaints

Two weeks ago, I submitted a maintenance request for a malfunctioning washing machine. Three days later, an assessment was conducted, revealing the need for a replacement part.

Subsequent follow-up calls from me (the office staff does not have the decency to keep you informed) yielded conflicting information regarding the part's order status, culminating in accusations of fault on my part and suggestions that I file a claim with my renter's insurance despite Morgan Properties holding the policy. The prolonged delivery time was attributed to global distribution, a factor unrelated to the deficient service for which I am paying.

My request for a formal complaint email address was dismissed as futile, given the property manager's perceived inaction. The service provided has been wholly unsatisfactory.

I have lived in Sherrfield Heights for the last 2 years. When I decided to move out they told me I did not have to worry about the water bill and that I may be charged for minor damages The Office Manager Susan did a walk through and has decided that normal ware and tear from living somewhere re e for 2 years alone with this water bill I was advised I would not have is over $1,000 in damages.

They even charges me for damages that one of their workers caused when installing a dishwasher. I have called them from my phone and there was no answer. Yet, I turned right around and called them from my work phone and they have picked up immediately. I have asked for the invoice of the carpet damage repair and I am waiting on a response.

I am also waiting to see how they will accommodate the charges they charged that one of their workers caused. I decided to move out because being there for 2 years I was never able to sit on my balcony because of numerous spiders. They told me I would have to put a work order in every week to have treatment.

For the money they charge weekly they should have a better system in process to accommodate their residents. So many things I could say but I get a headache everytime I think about it and how my experience has been with this apartment complex.

DO NOT MOVE THERE AND BE CAREFUL WHEN MOVING OUT! Wow!

Company is a fraud! I had written an amazing review about living in this property. Because short of their horrible parking and towing policies, it was nice living there. But then when I moved out, they sent me a "damages" bill that was fraudulent to be nice about it.

They wanted me to pay for THREE microwaves as an example. They sent a collection agency after my brother who was NOT on my lease when I moved out. (Fortunately, he is hiring an attorney to sue them also now. He was taken off the second years lease, and they knew this.)
Every time I complained about the amount, they found "Errors" and kept changing the amounts and the reasons for why I owed them the money.

They supposedly made adjustments, but refused to send me a final bill. They then reported this to a collection agency.
They wanted me to pay for a brand new carpet for the entire apartment, even though the carpet was already old when I moved in. Or so it looked. They refused to tell me how old the carpet was, and why they deserved a brand new carpet to replace an old one.

They changed the reason for why the carpet needed to be replaced, depending on who they were making the claim to.
They billed me for a 8 or 10 year old stove, but also said they weren't going to bill me for it since they just cleaned it and it was old. Or maybe that was the fridge. They changed their story a few times, so it was hard to keep track of. Happily, I AM an attorney, so already spoke to a friend who is filing suit against them.

I also reported them to the AG's office. Morgan Properties should be familiar with them. They have been sued a lot. I am not sure all of their properties commit fraud, but it seems this one is not alone.

There are nicer properties cheaper in the area, especially outside of crime-ridden Lexington Park. If you must move there, take photos of everything when you move in and out, and be ready to sue them to get your deposit back. If they had just chosen to be honest. But they chose fraud and the threat of negative credit reporting and collection agencies.
AVOID MOVING to MORGAN PROPERTIES.

Lexington Park may be a high crime neighborhood, but St. Mary's Landing and Morgan Properties will rob you quicker.

I took off work for a 1 minute inspection when they only took 3 pictures of appliances and left. I called early that morning to see if they would come early so I could go to work and get clarity on the inspection.

They wouldnt tell me why or how long or when and didnt come till 4:20pm just to take 3 pictures and leave.

I missed a days work because of lack of communication and felt held hostage and at their mercy. When I dont work I dont get paid.

Fortunately the office manager did return my call and was very professional with her response and apology but that still doesnt take away from the fact that I lost a day pay for nothing

So what is the deal!? Do you have to be an A #1 IDIOT/CREEP to work in the offices of Morgan Properties!? I've been reading reviews from all over and they sound just like they are talking about HERE! I have never in my lifetime seen such ignorance and incompetence! AND THE BRASS ON THESE PEOPLE IS BEYOND COMPREHENSION! I have been without a valid lease for about FIVE YEARS! And I have been telling them for FIVE YEARS! So presently (for MANY MONTHS) they have been harassing me. Serving me with FAKE EVICTION PAPERS MULTIPLE TIMES. Double billing, changing my charges AFTER I ALREADY PAID THE RENT! Now thry have shut off the buttons on the Resident Portal so I cannot pay the rent. I called them a couple of times requesting that they fix it so I can pay my rent. They did not. And now they are harassing me for the rent.

It boils down to this...they have been ripping me off since I moved in, in 2017! I have NEVER been late or short with my rent. With the exception of now. I don't complain or get complained about. I take care of my apartment which isn't easy because they used all of the most cheapest paint and carpeting. Which has been buckled since a few weeks after I moved in. There I a list of stuff they have pulled on me that would make your hair stand up. Including putting my life into serious jeopardy!

They are trying to throw me out. They absolutely REFUSE to do anything the LEGAL WAY! I want what I am entitled to. And because I have been telling you this for so long now...I have ABOUT 4-5 YEARS WORTH of documentation (emails, letters, photos) that proves that I have done everything in my power to make this right. But they simply refuse to do anything above board. I really don't want to deal with any of this nonsense!! It's sick and twisted! What landlord doesn't want a quiet tenant who always pays the rent in full and on time? They have been harassing me and retaliating against me for months and months. It's affecting my health. My boyfriend of 20 years is dying of lung cancer. I bring him here a lot to help him and take care of him. These cretins left a note on the door saying that they had to come in and cut *** through my bedroom closet to get to the plumbing. But they didn't know exactly when. They said they would notify me as soon as they knew. One day they showed up out of the blue while I was at work. They made my boyfriend get out of bed and clean out the whole closet!! THE MAN CANNOT BREATHE!! I HAVE TOLD THEM 100 TIMES HE IS STAGE 4 LUNG CANCER AND COPD! So what did they do after that? TOOK MY AIR CONDITIONER! It was the wrong kind of A/C. They had it in the sleeve in the living room. It didn't work that great. BUT IT WORKED to help take the humidity out of the air. They DID put in a nice new one. Much bigger. But it cannot be used because the voltage is too much for the plug. They said they would be back to change it several times. MONTHS AGO!

I could go on an on about the sick stuff they do or have done. I would LOVE to leave. But I really cannot afford to go anywhere right now. With my boyfriend so sick and my father in the Cardiac Care unit for 4 1/2 months things are tight. I am having trouble with my own health now due to all of the stress. It's like I am paying a fortune to be tortured. And I don't even understand it!? Why are they refusing to give me proper notice of intent to increase the rent more than 5%? Why are they refusing to supply a LEGAL AND VALID LEASE for me to sign? And WHY ARE THEY TRYING TO THROW ME OUT FOR ALL OF THEIR MISTAKES? ITS SICK AND TWISTED RIGHT? They are trying to scare me out of here. They think I'm stupid and don't know my rights. I am very much within my rights. And I have assured them that I have years worth of proof and evidence that supports what I say. Which is why they keep serving me with FAKE EVICTION, 10 DAYS TO CURE ETC. This time they must have copied and pasted stuff off of someone else's eviction papers. They notaries and attorneys signatures. But when I called the court and spoke to the clerk they had absolutely no record of a court date. These rotten, dirty and underhanded snakes were going to make me miss work to show up for a court appearance that didn't exist!! WTH IS THAT!?

Today (August 28th 2024) there was bright red letter on my door demanding the rent. It's dated August 23rd. And it gives me until August 10th to correct the situation! EPIC!!

That's right up there with the eviction papers with the wrong address on them!! You cannot make this crap up! Who would want to? It's childish nonsense. They don't really want to take me to court because I'm going to humiliate them. NO!! CORRECTION!! They are going to humiliate themselves! When I show the judge all of the letters, emails, photos and phoney "legal documents" they have been harassing me with...how do you think that will play out? When he/she sees how they think that they can play with the laws and the legal system will they be impressed? All I know is that there is a couple of disrespectful kids running this particular rental office. And they don't have a clue what they are doing. It's so ridiculous. Absolutely no respect for their elders. I got news for you. I may be much older then them. But I am a whole lot smarter and still plenty strong enough and fast enough to turn any one of them over my knee! Little snot noses.

I was scheduled for Maintenance today which all Tenants were scheduled for Toilets to be replaced, Carbon monoxide alarms to be checked and/or replaced, and other issues to be Evaluated in the apt. Maintenance (Contractors) showed approx 10 am and I advised to enter they needed booties or remove shoes to enter as my sign posted on apt door.

They asked how many Toilets I had and in return I stated 2. They stated they would return. At approx 12:14 p. I called leasing office to relay what occured this morning & no one called or showed by this time.

I was told these gentleman stated the Toilets would not fit but that was A Lie because they never entered my apartment. Then I was told these gentleman had to order the Toilets because they didn't have them available which was also a Lie. Finally I was told they would return to do their jobs.I told them they were more than welcome to work with their Booties. Upon returning they walked in with their Boots.

Unacceptable my husband told them absolutely not.

Either take their boots off and I told them to put on booties. They returned for approx 20 min and left without telling us anything.