Update by user Jan 10
Unfortunately it was not resolved. They explained to me that apparently the carpet needed to be changed because it was so smelly that they technicians thought I had a pet, so it was in « desperate » need to be replaced.
Obviously this is not true, I never had any pets or brought one in my apt, always neatly. This was a prepared routine statement they had in place to charge tenants close to $500 to replace an alleged smelly carpet.
I lived in an apt complex for 3 years straight and never got a charge because of bad or smelly carpet. Just be aware of their tactics and do not sign there unless you would like to have to opportunity to be taken as a big fool with a huge bill and having rude communications at the exit.
Original review posted by user Jul 11, 2018
I lived at Silver Spring Station Apartments at Nottingham, MD for about a year. The full rent was paid always on time with no late rent including the water and sewer bills. Before move out, I called the office to know of the process goes and to make sure that their directives will be followed as such, so that I will not have any issue later on.
Interestingly, after reception of the keys, which I was not notified, I got a damage charge of approximately 500 dollars! After, many failed calls and unresponsive emails, I was able to reach a staff member but she could not explain to me the damages. Instead, I was directed extremely rudely to a collection phone number and email. If a room is so damaged, how could it be listed so quickly into the market for leasing (in less than 3 weeks). For a tenant, that do not have pets, who is extremely neat and who has taken pictures and videos of every room in that apartment at the move out, with the assurance that the cleaning was done perfectly, it is very disappointing to come across a staff with such a high level of dishonesty.
When a person decide to rent, there is a mutual integrity that it is expected from both parties; trust that the tenant will pay consistently and the trust that the management team will be honest in their actions. I am very disappointed that the office was more inclined to take money than respecting the value of customer relations.
I will not recommend anybody from signing at Silver Spring Station Apartments, because their have zero integrity.
Reason of review: Wrongfull damages charge.
Monetary Loss: $500.
Preferred solution: Price reduction.